Built inside live agency operations HIPAA-aware workflows No PHI in public examples
NEXUS HELIXHome care operating system
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Private Duty Home Care

Private duty with calm.

Coordinate recurring shift templates, caregiver availability and coverage-gap recovery, private-pay service plans and invoice review, missed-visit follow-up, supervisor notes, client communication posture, and billing handoffs from a single operational view — without blending private-duty with skilled or Medicaid-funded workflows.

Skilled home healthPersonal carePrivate dutyEVV + schedulingBilling + agency operations

Private Duty Home Care workflow map

The page uses demo-only labels and maps the operational work that each role needs to move.

Private duty depth buyers expect

Private duty operators care about recurring shifts, caregiver availability, private-pay billing, family-ready communication, missed-visit recovery, and schedule reliability.

Private duty depth buyers expect

Private duty operators care about recurring shifts, caregiver availability, private-pay billing, family-ready communication, missed-visit recovery, and schedule reliability.

  • Recurring shift templates and availability management
  • Private-pay invoice and payment follow-up workflow
  • Family/client communication posture without public PHI
  • Coverage gaps, missed visits, and supervisor notes tied to billing readiness

Role views

Owner

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Scheduler

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Care Coordinator

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Caregiver

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Billing Coordinator

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Module coverage

Care plans

Connected to this care-setting path with agency-level visibility.

Scheduling

Connected to this care-setting path with agency-level visibility.

EVV

Connected to this care-setting path with agency-level visibility.

Billing/RCM

Connected to this care-setting path with agency-level visibility.

Mobile caregiver workflows

Connected to this care-setting path with agency-level visibility.

Security/permissions

Connected to this care-setting path with agency-level visibility.

Does HELIX support skilled and non-skilled workflows?

The public site describes skilled home health, personal care, private duty, and multi-service agency workflows using demo-only examples.

Is HELIX only a skilled home health EMR?

No. HELIX is positioned for skilled home health and non-skilled home care workflows, with care-setting-specific paths.

See HELIX in action

Request a demo with skilled and non-skilled EMR workflows.

Walk through intake, documentation, care plans, scheduling, EVV, authorizations, billing, QAPI, reporting, and mobile workflows without routing through a login wall.