Built inside live agency operations HIPAA-aware workflows No PHI in public examples
NEXUS HELIXHome care operating system
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Personal Care / Non-Skilled Home Care

Personal care without chaos.

Coordinate client intake, task-based care plans, caregiver schedules, 21st Century Cures Act EVV exception review, supervisor follow-up, missed-visit tracking, Medicaid waiver and managed-care billing handoffs, and private-pay workflows — without forcing non-skilled operations into a skilled-only EMR model.

Skilled home healthPersonal carePrivate dutyEVV + schedulingBilling + agency operations

Personal Care / Non-Skilled Home Care workflow map

The page uses demo-only labels and maps the operational work that each role needs to move.

Personal care depth buyers expect

Personal care teams need task-based service plans, caregiver schedules, EVV exception review, supervisor follow-up, Medicaid waiver and managed-care visibility, and billing handoffs without forcing the work into skilled-only language.

Personal care depth buyers expect

Personal care teams need task-based service plans, caregiver schedules, EVV exception review, supervisor follow-up, Medicaid waiver and managed-care visibility, and billing handoffs without forcing the work into skilled-only language.

  • Task-based care plans and supervisor review
  • EVV six-data-point readiness and exception handling
  • Medicaid waiver, managed-care, and authorization context
  • Completed-shift, missed-visit, and billing handoff review

Role views

Owner

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Administrator

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Scheduler

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Supervisor

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Caregiver

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Billing Coordinator

Sees scoped work queues, current status, ownership, and next due date for this care setting.

Module coverage

Intake/referrals

Connected to this care-setting path with agency-level visibility.

Care plans

Connected to this care-setting path with agency-level visibility.

Scheduling

Connected to this care-setting path with agency-level visibility.

EVV

Connected to this care-setting path with agency-level visibility.

Billing/RCM

Connected to this care-setting path with agency-level visibility.

Mobile caregiver workflows

Connected to this care-setting path with agency-level visibility.

Security/permissions

Connected to this care-setting path with agency-level visibility.

Does HELIX support skilled and non-skilled workflows?

The public site describes skilled home health, personal care, private duty, and multi-service agency workflows using demo-only examples.

Is HELIX only a skilled home health EMR?

No. HELIX is positioned for skilled home health and non-skilled home care workflows, with care-setting-specific paths.

See HELIX in action

Request a demo with skilled and non-skilled EMR workflows.

Walk through intake, documentation, care plans, scheduling, EVV, authorizations, billing, QAPI, reporting, and mobile workflows without routing through a login wall.