Is pricing interest behind login?

No. Agencies can request pricing or a demo without signing in. The starter and professional anchors are published, and enterprise scope is explained before any sales conversation.

What is included at the $299/mo Starter tier?

Starter is the published entry anchor for a single agency getting one care line running: core intake, clinical documentation, care plans, scheduling, EVV capture, billing readiness, QAPI, reporting, and the mobile field app, with HIPAA workflow safeguards included. It is scoped for a focused team rather than multi-location, multi-service operations.

How is the $499/mo Professional tier different from Starter?

Professional is for agencies running more volume or more than one care line at once. It builds on everything in Starter with broader module use across skilled and non-skilled workflows, more users and role views, and the operational depth a growing multi-discipline agency needs day to day.

What drives Enterprise scoping and pricing?

Enterprise is scoped, not hidden. Pricing reflects care settings, patient and client census, number of locations, the module mix you turn on, payer and authorization complexity, migration from a prior EMR, third-party integrations, support level, and training scope. We size it to your actual operation rather than a generic seat count.

Is there a long-term contract or lock-in?

There is no hostage data and no hidden lock-in. Terms are agreed in writing during onboarding, your agency data remains yours, and exports are available so you are never trapped by switching cost alone.

Do you help with migration from our current system?

Yes. Migration is part of implementation scoping: we plan data movement, staff readiness, and cutover so go-live is controlled. Migration complexity is separated from the software anchor so you can see what is software and what is one-time implementation work.

What does HIPAA included mean here?

It means HELIX ships with workflow safeguards designed for HIPAA obligations such as encryption in transit and at rest, tenant and entity isolation, role-based access, and audit logging, plus a Business Associate Agreement executed before any production PHI. It is not a certification claim, and the public site never processes PHI.

What happens after we request a demo?

You see the actual product and the price range, not a black box. We walk your care settings and workflows, confirm scope drivers, and give you a clear path to access. There is no login wall before the demo or before pricing interest.

Does HELIX claim a healthcare certification on this site?

No. HELIX describes security controls and workflow support without unsupported certification claims. Where an attestation is in progress, it is described as in progress, never as completed.

Is there a Business Associate Agreement (BAA)?

Yes. A BAA is executed during onboarding before any production PHI is processed. The public site never exchanges PHI.

How is data protected?

Production data is hosted on managed cloud infrastructure with encryption in transit (TLS 1.2+) and at rest, tenant and entity-level isolation, role-based access, audit logging, and least-privilege operational access.

Can we get a security packet for review?

Yes. Agencies can request the BAA and current security packet through implementation, scoped to a real evaluation rather than a badge.

Is demo data used on public product visuals?

Yes. Public product frames use demo data only and visibly state that no PHI is shown.

Are competitors treated neutrally?

Yes. Comparison pages use neutral evidence tiers and avoid hostile competitor claims.

What does not publicly confirmed mean?

It means the claim was not verified from reviewed official public materials and should be checked directly with the vendor.

NEXUS HELIXHome care operating system

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Platform Solutions Modules Resources Training Compare Trust Center Pricing Request Demo Sign In

Resource

Home care billing with handoffs.

Home care billing teams need visibility into completed shifts, EVV exception status, authorization or payer requirements, Medicaid and managed-care context, private-pay invoices, payment posting, and AR follow-up.

See billing workflow All modules

Invoice laneDemo data. No PHI.

Home care billing

Visit proof
Supervisor review
Invoice batch

Billing handoff

How agency leaders should use this guide

Treat this page as an operating-readiness worksheet, not legal, clinical, billing, payer, or compliance advice.

Use the guide to name the workflow owner, the upstream inputs, the downstream handoffs, and the software proof you need to see before changing systems. For each topic, ask which department owns the work today, where handoffs break, what evidence is needed before billing or leadership review, and what the agency needs visible without exposing PHI.

HELIX public examples stay demo-safe. The goal is to help owners, administrators, clinical leaders, schedulers, billers, and QAPI teams evaluate whether an EMR can organize the work, surface blockers, and route follow-up. Final regulatory, payer, clinical, coding, billing, and compliance decisions remain with the agency and its qualified advisors.

Name the accountable department and owner
Identify the work queue, evidence, deadline, and handoff
Ask for no-PHI product proof before implementation scope is accepted

Official-source context

Home care agency billing operations context

Confirm completed services
Resolve EVV exceptions
Review authorization and payer requirements
Prepare private-pay invoices
Track payment posting and follow-up

Agency operating guide

Use this section to turn the topic into practical evaluation criteria, workflow ownership, and implementation questions for a home health or home care agency.

Agency guide

Home care billing has different risk than Medicare home health

Personal care and private duty billing often revolves around completed shifts, authorization or service-plan limits, EVV exception status, Medicaid waiver or managed-care requirements, private-pay invoices, family or client billing communication, payment posting, and AR follow-up. A generic medical billing page will miss those details. The software story should show how completed services become invoice- or claim-ready after supervisor and payer review.

Separate Medicaid, managed-care, and private-pay workflows
Connect completed shifts and EVV status to billing readiness
Track payment posting and AR follow-up after invoices or claims go out

Home care billing operations context for personal care and private duty agencies.

Agency guide

Supervisor review protects billing quality

A shift may be on the schedule, but billing should wait until the agency knows whether it was staffed, completed, documented, verified, and cleared of exceptions. Missing clock-outs, late arrivals, service-code questions, caregiver notes, and client changes need a supervisor lane. When that review is visible, billing teams can focus on clean work instead of chasing status across phone calls, texts, and spreadsheets.

Show completed, exception, supervisor review, bill-ready, invoiced, paid, and follow-up states
Keep manual edits auditable
Report repeated exceptions to operations leadership

Scheduling-to-billing workflow for non-skilled home care agencies.

Agency guide

Buyer questions for home care billing software

Ask whether billing can see completed shifts by payer, service line, authorization, EVV status, supervisor approval, invoice status, payment status, and aging. Ask whether private-pay invoices and Medicaid or managed-care claims can be reviewed without mixing rules. Ask how the system handles billing holds when EVV, authorization, or service-plan context is missing. A good billing page should make preventable leakage visible.

Can billing holds show the reason and owner?
Can private-pay and Medicaid workflows stay separate but visible?
Can leadership see unpaid completed work before it ages?

Home care billing buyer-readiness checklist.

Make this resource best-in-class

Guide depth

Home care billing gaps to cover

Home care billing resources should separate Medicaid waiver, managed-care, private-pay, EVV exception, authorization, completed-shift, invoice, and payment follow-up workflows.

Must cover

Completed-service review
EVV exception resolution
Authorization and payer requirement tracking
Private-pay invoice and payment follow-up

Get this guide + a scoped HELIX overview

Want this guide and the relevant HELIX workflow walkthrough by email? Leave a work email — no sales call required, and you can see the product and the $299/mo starting price without a login wall.

HELIX support

HELIX supports operational visibility and workflow management. It does not provide legal, payer, clinical, or compliance advice.

See billing workflow Book a demo

Does HELIX provide legal, payer, clinical, or compliance advice?

No. HELIX provides workflow software and operational tooling. Agencies remain responsible for regulatory and payer obligations.

Are resource pages certification claims?

No. Resource pages explain operational workflow context and avoid unsupported certification or outcome claims.

See HELIX in action

Request a demo with skilled and non-skilled care workflows.

Walk through intake, documentation, care plans, scheduling, EVV, authorizations, billing, QAPI, reporting, and mobile workflows without routing through a login wall.

Request Demo Request Access

Home care billing with handoffs.

How agency leaders should use this guide

Official-source context

Agency operating guide

Home care billing has different risk than Medicare home health

Supervisor review protects billing quality

Buyer questions for home care billing software

Make this resource best-in-class

Home care billing gaps to cover

Must cover

Related buyer questions

Get this guide + a scoped HELIX overview

HELIX support

Request a demo with skilled and non-skilled care workflows.